"You can't sit there ..."

Those were the words from a United Airlines flight attendant when my friend asked if he could sit in a row of empty seats on a half-full flight from D.C. to Chicago. It was against their policy and he wouldl need to pay $49 if he wanted to move to another seat. Let me break this down just so we can all get on the same page.

The flight is half full and my 6-4, 250-plus-pound friend can't move seats unless he pays -- when you have 50 empty seats on the plane you can't sell or use. It's just your "policy" that prevents you from making your passengers more comfortable on a flight with empty seats.

It's these types of situations and how you handle them that sets you apart as a true customer service expert or a by-the-book fearful employee who will never further the company and its bottom line.

What stupid company policies have you dealt with that you just don't understand?

More From 92.9 The Bull