Every team is filled with great players and some of those players stand out at different times in different ways. I have worked on a number of teams and have always tried to make a difference in the lives of the people we serve. It is a constant battle and sometimes you fall short of your own standard.
It's tough, because everyone views this world from their perspective -- how they see things and what they think the priorities should be. When it comes to service businesses, I think the customer should be our No. 1 priority, followed by the expectations of the boss.