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Ticketmaster Gives Small Fee Credits

Rugby World Cup 2011 Tickets Go On Sale
Photo by Hagen Hopkins/Getty Images
Concertgoers who purchased tickets through Ticketmaster are being notified that they’ll soon receive credits for fees they were charged over the past decade. Emails are being sent to customers who are entitled to the credits as part of a class-action lawsuit filed in 2003 that alleged the company overcharged them. A pair of men had sued in Los Angeles over fees they were charged for purchasing tickets to Wilco and Bruce Springsteen concerts. A settlement, which received preliminary approval from a judge in October, will give customers a $1.50 credit on up to 17 tickets they purchased between specific dates in 1999 and 2011 that they can use on future purchases. It will also credit purchasers who received tickets via UPS to $5 for up to 17 transactions. The settlement is scheduled to be finalized in May. The credits are for an “Order Processing Fee” that Ticketmaster assessed on purchases. The credits come with several restrictions: Customers can only use two credits at a time and cannot use them for events scheduled at venues owned by concert giant AEG Live. Find out more at

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