It’s Against Our Policy: Higher Fees for Lower Service
"You can't sit there ..."
Those were the words from a United Airlines flight attendant when my friend asked if he could sit in a row of empty seats on a half-full flight from D.C. to Chicago. It was against their policy and he wouldl need to pay $49 if he wanted to move to another seat. Let me break this down just so we can all get on the same page.
The flight is half full and my 6-4, 250-plus-pound friend can't move seats unless he pays -- when you have 50 empty seats on the plane you can't sell or use. It's just your "policy" that prevents you from making your passengers more comfortable on a flight with empty seats.
It's these types of situations and how you handle them that sets you apart as a true customer service expert or a by-the-book fearful employee who will never further the company and its bottom line.
What stupid company policies have you dealt with that you just don't understand?