It could be the rise of social media or maybe it's the recovering economy. Whatever it is, something has led to shorter attention spans and a lack of interest in your fellow human beings when it comes to job performance.

But from my perspective I've begun to see apathy and customer service take a dive in the past 10 years. The lost art of making someone's day or giving them an experience above their expectations is rare these days. True, some customers probably have unrealistic expectations, but that's a blog for another day.

Here are a few observations from the past year (without using any names ... to protect the innocent and my company.)
I was out to lunch with some friends. The table next to us was celebrating a birthday. Some restaurants will send over the wait staff to sing happy birthday and deliver a complimentary sundae or dessert. The shocking part to us was the 60 seconds it took to clap and sing was apparently too much time for the entire crew as only two employees half-hardheartedly sang to follow through with the tradition. My friends and I looked at each other and just shook our heads. I know it's something small, but everyone in the place had to notice the lackluster performance.

This is just a tiny example of a larger problem across the board in the service industry, and I hope everyone realizes that whatever they do is important and they can make a difference no matter how small the gesture.

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